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Product Q&A

ProducT Forum Details
Title it is a mistake, problem in make up
Posted by l**** (ip:)
  • Date 2017-06-15 03:55:45
  • Recommend Recommend
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After a long wait, today I got the bjd Luci and I took a very sad surprise, because his face is not like the one shown in the picture with makeup type A on his page, this BJD has a Makeup with very low eyebrows, are not arched as they appear in your photos, the look of this doll is very serious, looks angry, totally different from the look you have in your photos, eyes are very small, and in the photo The page is of normal size eyes, it is very sad, because today I was going to publish with happiness on your facebook page the arrival of this bjd, and I was embarrassed, because it is very different, look at the photos. Until it is appreciated that the eye makeup does not have that clear part in the eyelid and that just above comes the shading and then much higher are the eyebrows that are archones or more rounded, this bjd that I have in my hands has very eyebrows Close to the eye ..... I pay for a product, what solution can give me.

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  • SY CHOI 2017-06-16 14:32:32 0points
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    Spam Dear luisaherrera777
    At first, I'm very sorry that you do not staisfiy with the doll.
    Please understand it may have some differences from the picture in our website due to handworking processes.
    It is hard to provide the make up service again as you wish, but I could give you a $50 refund as make up fee.
    We apologize once again.
    Thank you for loving raccoondoll
    Sang Yoon

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